How does the Quality Control process work?

How does the Quality Control process work?

Here, we detail the basic steps during the Quality Control process as well as the timing applied.

Quality Control Process

QC Timing

Content validation

How to speed up QC processes?

 

Quality Control Process

  • A release is created and distribution to the channels is requested.
  • The release will be pending the review of our Quality Control team. You can see this from Tab 1: Release Info. You can also check the QC Tab to check all your releases that are pending QC.
  • After the corresponding review, if there are no issues and all metadata has been properly updated the release will be approved. 
  • Once the release has been approved, the pending deliveries will be automatically processed by Interfine Music. The status of the deliveries can be followed from Tab 5: History.

QC Timing

The process of validation usually takes between 24 and 72h (working hours)*. In the event that there are exceptional cases at the content level for which the period of review by the QC team may take longer than the agreed period, the validation timing may increase.

⚠ Our QC timing is indicative and only affects content validation before the distribution step. 

*QC timing is not applied for Bulk Upload releases.

 

Content validation

During the validation step of the release, one of the following events may occur, depending on the status of the content under review and the support level of your service:

  • Approval: it means that the content fulfills industry quality standards, therefore it is approved and automatically distributed to the requested Digital Music Services.
  • Pending: this status means that the content is pending QC approval and is under review. It is recommended to check the release during this status so you can make sure it meets the DSPs guidelines and is approved for distribution.
  • Reject: this means that the content does not meet DSPs content guidelines and is therefore rejected and automatically taken out of the QC queue.
  • After the creation of the ticket, the admin/end-user has a period of 30 days to fix the content and communicate with the Interfine Music QC team. Otherwise the content will be rejected after 30 days.

For fraud notifications, the end-user has a maximum of 3 days to give some feedback before a strike or blocking of the account that distributed the content is applied.

How to speed up QC processes?

Your content shall comply with the DSPs standards detailed in the Content Style Guide so that it can be approved and distributed to all channels.


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